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Right of Withdrawal

For EU Customers

Changed your mind?

If you're shopping with us from the European Union, you have the right to withdraw from your order within 14 days - no reason needed. Just fill in the short form below and confirm. You don't need an account or to log in, and you'll get an email from us confirming we've received your request.

Two different things — here's the difference:

Your 14-day EU right of withdrawal (explained below) is your legal right as an EU customer to cancel an order for any reason. Separately, we go further: True Veda offers a 60-day money-back guarantee on unopened products to every customer, wherever you shop. This page covers your statutory EU withdrawal right — your 60-day guarantee always applies on top of it.

Your 14-day right of withdrawal

You can cancel an order at any time before it's dispatched.
Once your order has been delivered, you have 14 days to tell us you'd like to withdraw - counting from the day after you received the goods (or the day after the last item, if it arrived in more than one delivery).
You don't have to give a reason. After you let us know, you then have a further 14 days to send any received items back.

What you can and can't return

Because our products are food supplements and natural health products, some sensible limits apply - these are standard across the supplements industry and set out in the Consumer Rights Directive (Article 16):

You can withdraw and return: unopened products with the seal intact, and any order not yet dispatched (cancel any time before it ships).
We're unable to accept back: opened products or products whose seal has been broken (for health and hygiene reasons), and items past the 14-day window or specially made / perishable goods.

Not sure whether your order qualifies? Submit the form anyway and our team will help.

How to withdraw - two simple steps

Fill in the form below with your name, order number and a few details.
Press “Confirm withdrawal”. You'll receive a confirmation email straight away, and our team will take it from there.

No account or login required.

What happens next

We'll email you a confirmation that we've received your request, with the date and time we received it — please keep this for your records.
If your order hasn't shipped yet, we'll stop it and arrange your refund.
If it's already on its way or has been delivered, we'll email you simple return instructions (including our return address) for any unopened items.
Your refund goes back to your original payment method.

Refunds

We refund the price of your eligible items plus the standard delivery cost of your original order. (If you chose a faster or upgraded delivery, we refund up to the cost of our standard delivery.)
We process refunds within 14 days of being told you wish to withdraw. Where items need to come back to us, we may wait until we've received them (or you've shown proof you've sent them).
Return postage is your responsibility — the cost of sending items back isn't refundable (unless they arrived faulty or incorrect).

Customs duties & import VAT (EU orders)

Orders under €150: the VAT and small EU customs charge were collected by us at checkout, so we'll refund these as part of your refund. You don't need to contact customs.
Orders over €150: you paid import VAT and duties directly to the courier or your local customs authority on delivery. As we never collected these, we're unable to refund them — but you may be able to reclaim them from your national customs authority for goods you return. We'll provide proof of your return to help.

Frequently asked questions

Can you explain how refunds work?

It helps to keep the two postage costs separate: the delivery you paid us to send your order to you — we refund this; and the postage you pay to send items back - that part is yours to cover.

Example: you ordered €49 of supplements with our €19.97 standard EU delivery, so you paid €71.97 (VAT and the small EU customs charge already included). If you withdraw within 14 days and send the unopened items back, we refund the full €71.97 - your products, the €19.97 delivery, and the VAT/customs charge. You only pay to post the parcel back (usually around €10–15), which isn't refundable.

How long do I have to withdraw?

14 days from the day after you receive your order - or cancel any time before it ships. Separately, our general returns policy goes further and gives you 60 days for a change of mind on unopened products, wherever you shop.

I've opened my supplement - can I still return it?

For health and hygiene reasons we can't accept opened products or broken seals, but anything unopened and sealed is fine.

The standard withdrawal form

Show the standard withdrawal form (optional)

To True Veda, IFGlobal, Unit 21, Radar Way, Christchurch Business Park, Christchurch, Dorset, BH23 4FL, United Kingdom - or by email info@trueveda.com.

Returns address: IFGlobal, Unit 21, Radar Way, Christchurch Business Park, Christchurch, Dorset, BH23 4FL, United Kingdom

I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods: [items / order number]
Ordered on / received on: [date]
Name: [your name] — Address: [your address]
Date: [date]

Need help?

If anything's unclear, our customer care team is happy to help - email them at info@trueveda.com.